Refund policy

Last updated: August 12, 2026

This policy applies to online orders placed with LiquidatorVault TCG LLC ("LiquidatorVault TCG," "we," "us," or "our"). Please review it before placing an order.

1. All Sales Are Final

Because of the collectible nature of trading card game products, all sales are final. We do not accept returns or exchanges for buyer's remorse, changed preferences, duplicate purchases, ordering the wrong product, finding a lower price, changes in market value, or dissatisfaction with the contents or pull results of a factory-sealed product.

This no-return policy applies to sealed TCG products, individual cards, accessories, promotional items, free gifts, and other merchandise unless a product listing expressly states otherwise.

Nothing in this policy limits any rights or remedies that cannot lawfully be waived. If an order arrives materially damaged, contains the wrong item, is materially not as described, or is confirmed lost in transit, review the claim procedures below and contact us promptly.

2. Sealed Products and Product Condition

Factory-sealed TCG products are manufactured, packaged, and sealed by the applicable manufacturer. We do not guarantee particular cards, pull rates, grades, centering, print quality, or the condition of cards or other contents inside a sealed product.

Unless a listing expressly promises a specific packaging condition, minor cosmetic imperfections to external packaging—such as light scuffs, small surface marks, minor corner wear, loose wrapping, or ordinary manufacturing and distribution variations—are not considered product defects if the product remains factory sealed and its contents remain protected. Material crushing, significant tears, broken seals, water damage, missing contents, or a materially different product should be reported under Section 3.

Do not open a product that you believe is incorrect, damaged, tampered with, or not as described. Opening the product may prevent us from verifying the claim and may affect the remedies available, except where opening was reasonably necessary to discover the problem.

3. Damaged, Incorrect, Missing, or Not-as-Described Orders

If an order arrives materially damaged, contains an incorrect item, is missing an item, or is materially not as described, email liquidatorvaulttcg@gmail.com within 3 calendar days after delivery with the subject line “ORDER ISSUE #[order number]”.

Include:

• Your order number and the email address used for the order.

• A clear description of the problem.

• Photographs of the shipping box or mailer from all sides.

• Photographs of the shipping label, packing materials, and all items received.

• Close-up photographs showing the damage, broken seal, incorrect item, or discrepancy.

• Any other information reasonably requested to investigate the claim or submit a carrier claim.

Keep the merchandise, shipping container, label, and all packaging materials until the claim is resolved. USPS or another carrier may require inspection of the packaging and contents. Do not discard, open, alter, use, or return the affected item unless we instruct you to do so.

We may deny or limit a claim if the merchandise or packaging is discarded, altered, opened without reasonable necessity, returned without authorization, or unavailable for carrier inspection. A failure to report promptly may also limit our ability to verify the issue or recover from the carrier, but it does not eliminate any rights that cannot lawfully be waived.

After reviewing the available evidence, we may provide an appropriate remedy, which may include replacement of the affected item, replacement with a reasonably equivalent item, a partial refund, store credit with your agreement, or a refund to the original payment method. The appropriate remedy depends on the nature of the issue, product availability, applicable law, and the results of any carrier investigation.

4. Lost or Delayed Packages

A delay or temporary gap in tracking does not necessarily mean that a package is lost. If tracking has not updated for 7 consecutive days, contact us so we can review the shipment and, when appropriate, initiate a USPS Missing Mail search or other carrier inquiry.

For USPS Ground Advantage and other insured USPS services, a loss claim generally cannot be filed until the carrier's applicable waiting period has passed. For USPS Ground Advantage, that period is currently no sooner than 15 days after the mailing date, and claims generally must be filed no later than 60 days after the mailing date. Carrier rules and filing periods may change.

We will determine that a package is lost only after a reasonable investigation, which may include reviewing tracking and address information, contacting the carrier, completing the carrier's waiting period, submitting a search or insurance claim, and requesting information or cooperation from the customer. If a package is reasonably confirmed lost before delivery, we will provide a replacement when reasonably available or a refund to the original payment method.

We may require a customer to complete or sign a written nondelivery statement, carrier affidavit, police report, or other documentation when reasonably necessary to investigate suspected loss, theft, fraud, or misdelivery. Providing false information in connection with a claim may result in denial of the claim and other remedies available to us.

5. Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, contact us within 3 calendar days of the delivery scan. Before contacting us, please:

• Confirm that the shipping address on the order is correct.

• Check all entrances, mailboxes, parcel lockers, and other secure locations.

• Ask household members, neighbors, building staff, or mailroom personnel whether they accepted the package.

• Allow until the end of the next delivery day in case the carrier scanned the package before completing delivery.

We may open a carrier inquiry and ask you to contact the local delivery office or provide supporting documentation. A delivery scan does not automatically prevent us from investigating a credible report of misdelivery. However, packages stolen or lost after confirmed delivery to the address supplied at checkout generally are not eligible for a refund or replacement. A refund or replacement may be provided when the carrier confirms misdelivery or loss, or when other reliable evidence reasonably establishes that the package was not delivered as addressed.

6. Incorrect, Incomplete, or Undeliverable Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout. Contact us immediately if an address needs to be corrected. Address changes are not guaranteed after an order is placed, and we will not redirect an order to a different recipient or destination when doing so creates a fraud or security risk.

If a package is returned to us because of an incorrect or incomplete address, refused delivery, failure to collect the package, or another circumstance not caused by us, we may offer reshipment after the customer pays the new shipping charge. If we approve a refund instead, the original shipping charge and any nonrefundable carrier costs may be deducted to the extent permitted by law. We do not refund an order while the package remains in transit to us.

7. Order Cancellation Requests

Orders begin processing promptly. A cancellation request is not guaranteed, even if the order has not yet received a shipment notification. An order cannot be canceled after it has been packed, transferred to a carrier, or otherwise entered a stage where cancellation is no longer reasonably possible.

To request cancellation, email liquidatorvaulttcg@gmail.com as soon as possible with the subject line “CANCEL ORDER #[order number]”. Include the order number and the email address used to place the order.

If we approve a customer-requested cancellation, a cancellation fee equal to 3.5% of the total amount originally charged will be deducted from the refund. This fee helps offset nonrefundable payment-processing and administrative costs incurred when an order is placed and canceled. The remaining amount will be refunded to the original payment method.

The cancellation fee does not apply when:

• We cancel an order because we cannot fulfill it.

• We are unable to ship within the promised timeframe and you decline a legally required delay option.

• The cancellation is necessary to correct an error caused by us.

• Charging the fee would be prohibited by applicable law.

We may cancel or limit an order, without charging the customer a cancellation fee, because of inventory errors, supplier allocations, suspected fraud, payment or pricing errors, product limits, technical errors, legal restrictions, or other circumstances that make fulfillment impracticable. If we cancel, we will refund the amount charged for the unfulfilled merchandise and any associated shipping charge.

8. Preorders and Backorders

A product identified as a preorder or backorder is not ready for immediate shipment. Release dates, arrival dates, quantities, and allocation estimates are based on information available when the listing is published and may change because of manufacturers, distributors, carriers, or other circumstances outside our control.

Payment

Preorder and backorder purchases are charged when the order is placed, unless checkout expressly states otherwise.

Combined orders

If an order contains both in-stock and preorder or backorder products, the entire order will normally ship together after every item is available. Place in-stock products in a separate order if you want them shipped without waiting for a preorder or backorder. Customer-requested partial shipments and partial cancellations are not guaranteed and may be declined.

Cancellations

Customer-requested preorder or backorder cancellations are subject to Section 7, including the 3.5% cancellation fee when approved. Changes in market value, product availability elsewhere, release-date changes, or a decision that the product is no longer wanted do not create an exception to the fee.

Delays, allocations, and seller cancellations

We may receive less inventory than expected or no inventory at all. We may allocate available inventory, reduce quantities, or cancel affected orders. If we cannot fulfill some or all of an order, we will refund the affected amount without a cancellation fee.

We will maintain a reasonable basis for any advertised shipping estimate. If we cannot ship within the promised timeframe—or within the time required by applicable law when no timeframe was promised—we will provide any delay notice, revised estimate, cancellation opportunity, or prompt refund required by law. A legally required cancellation resulting from our shipping delay will not be subject to a cancellation fee.

9. Promotional Gifts

Promotional gifts have no cash value and are not independently returnable, refundable, or exchangeable. If we authorize a discretionary return or cancellation that is not caused by our error, we may require any associated unopened promotional gift to be returned or may deduct its stated retail value from the refund, to the extent permitted by law. This deduction does not apply when the return or refund results from our error, a confirmed carrier loss, or another circumstance in which applicable law requires a full refund.

10. Refund Processing

Approved refunds are issued to the original payment method unless applicable law requires otherwise or we agree to another method. Original shipping charges are not refundable unless the refund results from our error, confirmed loss before delivery, or another circumstance requiring reimbursement.

After we issue a refund, the time required for it to appear depends on the payment provider and financial institution. We are not responsible for processing delays caused by a bank, card issuer, PayPal, Shopify, or another payment provider after the refund has been submitted.

11. Contact

LiquidatorVault TCG LLC
Email: liquidatorvaulttcg@gmail.com
Mailing address: 16416 Village Way, #154, Santa Clarita, CA 91387, United States

Do not return merchandise to this address unless we first provide written return authorization and instructions.